FAQs

How can I contact you?

You can email us at cartrit24@gmail.com where our customer support team will assist you and answer any questions you may have.

Do you deliver internationally?

We deliver our products to Europe and North America

Where are the products shipped from?

All products are shipped from Hong Kong.

Can I change or cancel my order?

Since we strive to process orders as quickly as possible, you may cancel your purchase within 12 hours of placing your order.
After this period, a full refund will be available once the order has been received.

What payment methods do you accept?

We accept Mastercard and Visa payment cards, BLIK, Klarna, Google Pay, and Apple Pay.

When will my order be processed?

All orders are managed and shipped from our warehouse.
Please allow additional processing time during holiday periods.

How long will delivery take?

Due to high order volume, delivery may take 1 to 2 weeks.

What if I don’t receive my order?

If you do not receive your order within 30 days, you are entitled to a full refund.
In such a case, please contact us at cartrit24@gmail.com.

Will I have to pay customs duties or taxes?

No, you will not incur any additional costs.

How can I return a product?

Please contact us at cartrit24@gmail.com.
You can also find more details in our Return Policy 

What should I do if the products received are defective, incorrect, or damaged?

If you received an incorrect, missing, and/or defective item, please contact us.
Provide your order number, photos of the products, and all relevant details after receiving your package.
We will do our best to resolve your issue as quickly as possible.

When will I receive my refund?

All refunds are issued to the original payment method.

If you paid by credit or debit card, the refund will be sent to the issuing bank within 7–10 business days after we receive the returned product or cancellation request.

If you have questions about when the refund will appear in your account, please contact your card-issuing bank.

If you have not yet received your refund after this period, please follow these steps:

  • Contact your bank or credit card company.

  • Please note that it may take some time before your refund is officially posted to your account.